Shared Responsibility Policy for Website Hosting & Services.

Important Information for Web Hosting Customers

At Lightcraft Group, we take the security and compliance of your hosting environment seriously. Our approach is built on the principle of shared responsibility, ensuring that both you and Lightcraft Group play a crucial role in maintaining a secure online presence for your business.

By engaging Lightcraft Group to create, modify, host or complete any work on a website, you acknowledge and agree to this policy.

    1. Customer Panel in Plesk: Upon signing up with Lightcraft Group, you gain access to a user-friendly customer panel within Plesk. This intuitive interface empowers you to manage various aspects of your hosting environment and website, providing you with the flexibility and control you need to meet your business objectives.

    1. Your Software Security: As a customer, you hold the responsibility for the security of the software running on your website or hosting environment. While Lightcraft Group ensures the security of the underlying infrastructure through our Plesk platform, it’s important that you take proactive steps to safeguard your software. This includes staying vigilant for security updates, implementing best practices for software configuration, and utilizing secure coding practices where applicable.

    1. Customer Education: We believe in empowering our customers with the knowledge and resources they need to effectively manage their online presence. Our commitment to customer education means that we provide comprehensive guidance on security best practices, offer regular updates on emerging threats, and deliver training resources to help you enhance your security posture.

    1. Testing and Verification: If you engage Lightcraft Group to update, modify, or change the content or functionality of your website or software, it’s essential that you undertake thorough testing and verification before deployment. This ensures that the changes align with your business objectives and meet your expectations in terms of features, design, and functionality.

    1. Our Commitment: At Lightcraft Group, we’re dedicated to maintaining the currency and integrity of the underlying infrastructure that powers your hosting environment. Our team works diligently to ensure that our Plesk platform operates smoothly, securely, and efficiently. However, it’s important to note that while we manage the infrastructure, everything within your hosting environment—including software configurations, security settings, and content—is ultimately your responsibility.

  1. Continuous Improvement: Security is an ongoing process, and we’re committed to continuous improvement. We regularly review and enhance our security measures to address emerging threats and vulnerabilities, and we welcome your feedback and collaboration in this ongoing effort to safeguard your online presence.

By working together in a spirit of partnership and shared responsibility, we create a secure and reliable hosting environment that enables your business to thrive online. If you have any questions, concerns, or need assistance, our dedicated support team is here to help you every step of the way.

For any support or queries, please contact our team at [email protected]